FAQs

Frequently Asked Questions

How can I contact Myboots?

You can email us at shop@myboots.co.uk and our customer service team will be happy to assist you.

Customer service hours:
Monday to Saturday — 9:00 AM to 4:00 PM (GMT)

How do the Viral Coastal Boots fit?

The boots tend to run large.
We recommend sizing down.

If you are between sizes (e.g., UK 5.5), select the smaller size.

Do you ship worldwide?

Yes, we ship internationally through our authorised fulfilment partners.

Can I change or cancel my order?

We begin processing orders immediately.
If you need to change or cancel your order, contact shop@myboots.co.uk as soon as possible.

All changes or cancellations are subject to customer service approval and may not be possible once processing has begun.

What payment methods do you accept?

We accept:

  • VISA

  • Mastercard

  • American Express

  • PayPal

When will my order be processed?

Orders are handled and dispatched by our international fulfilment partners.

  • Processing Time: 1–3 business days

  • Dispatch occurs the following business day after processing

  • We do not process or ship orders on weekends or public holidays

During busy periods or holidays, processing may take slightly longer.

How long will it take to receive my order?

Typical delivery times:

  • 4–6 days under normal demand

  • Up to 14 days during busy periods or seasonal peaks

Tracking may take up to 3 business days to update after dispatch.

What if I don’t receive my order?

If your order has not arrived within 30 days of being shipped, you may be eligible for a refund.

Please contact our support team with your order number.

Will I be charged customs or taxes?

No.
All customs clearance, import VAT, duties, and handling fees (if applicable) are managed by our international fulfilment partners or their couriers.

Myboots International does not charge customers additional customs fees and does not act as the importer of record.

How do I return an item?

Returns are only eligible for items that are:

  • defective

  • damaged

  • or incorrect

To request a return, email us at shop@myboots.co.uk.
Do not send items back until you receive instructions from our customer service team.

Approved returns must be sent via tracked delivery, and tracking details must be provided for processing.

What if the item I received is defective, incorrect, or damaged?

Please contact us immediately.
Include:

  • your order number

  • photos or videos of the issue

  • a brief description of the problem

We will review your case and offer an exchange or refund based on our policies.

When will I receive my refund?

If a refund is approved:

  • Refunds are issued to your original payment method

  • Card refunds typically take 7–10 business days to appear, depending on your bank

  • If you have not received your refund, contact your bank or card issuer first, as posting times vary

Refunds are subject to approval and reviewed at the discretion of the Myboots International customer service team.