My Boots is more than a brand. It’s a promise to stand tall, to be bold, and to keep walking forward—no matter what!
At The Start
It all started in the quiet of my spare room. A small corner of my home was transformed into a makeshift office, with boxes of boots stacked high against the walls. At first, it was just a few pairs, something I believed in and couldn’t wait to share with the world.
The Community
Today, we’re not just a footwear brand. We’re a community of individuals who believe that strength isn’t just something you wear—it’s something you embody.
The Vision
With every pair of boots, we hope to inspire you to face life with courage, stride forward with confidence, and never back down from what lies ahead.
The Vision
The vision for My Boots is to empower individuals to embrace their inner strength, face life's challenges with confidence, and walk boldly towards their future. We aim to create more than just footwear; we want to inspire a movement where resilience, courage, and self-belief are worn proudly, step by step.
FAQs
Frequently Asked Questions
How can I contact Myboots?
You can email us at shop@myboots.co.uk and our customer service team will be happy to assist you.
Customer service hours: Monday to Saturday — 9:00 AM to 4:00 PM (GMT)
How do the Viral Coastal Boots fit?
The boots tend to run large. We recommend sizing down.
If you are between sizes (e.g., UK 5.5), select the smaller size.
Do you ship worldwide?
Yes, we ship internationally through our authorised fulfilment partners.
Can I change or cancel my order?
We begin processing orders immediately. If you need to change or cancel your order, contact shop@myboots.co.uk as soon as possible.
All changes or cancellations are subject to customer service approval and may not be possible once processing has begun.
What payment methods do you accept?
We accept:
VISA
Mastercard
American Express
PayPal
When will my order be processed?
Orders are handled and dispatched by our international fulfilment partners.
Processing Time: 1–3 business days
Dispatch occurs the following business day after processing
We do not process or ship orders on weekends or public holidays
During busy periods or holidays, processing may take slightly longer.
How long will it take to receive my order?
Typical delivery times:
4–6 days under normal demand
Up to 14 days during busy periods or seasonal peaks
Tracking may take up to 3 business days to update after dispatch.
What if I don’t receive my order?
If your order has not arrived within 30 days of being shipped, you may be eligible for a refund.
Please contact our support team with your order number.
Will I be charged customs or taxes?
No. All customs clearance, import VAT, duties, and handling fees (if applicable) are managed by our international fulfilment partners or their couriers.
Myboots International does not charge customers additional customs fees and does not act as the importer of record.
How do I return an item?
Returns are only eligible for items that are:
defective
damaged
or incorrect
To request a return, email us at shop@myboots.co.uk. Do not send items back until you receive instructions from our customer service team.
Approved returns must be sent via tracked delivery, and tracking details must be provided for processing.
What if the item I received is defective, incorrect, or damaged?
Please contact us immediately. Include:
your order number
photos or videos of the issue
a brief description of the problem
We will review your case and offer an exchange or refund based on our policies.
When will I receive my refund?
If a refund is approved:
Refunds are issued to your original payment method
Card refunds typically take 7–10 business days to appear, depending on your bank
If you have not received your refund, contact your bank or card issuer first, as posting times vary
Refunds are subject to approval and reviewed at the discretion of the Myboots International customer service team.
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