FAQs
How can I contact MyBoots?
You can email us at
How our Viral Coastal boots fit?
We recommend sizing down as the boots come up big.
If you are in between sizes e.g. if you are a size 5.5UK we recommend sizing down.
Do you ship worldwide?
Yes
Can I Change Or Cancel My Order?
We aim to process order immediately, if you want to cancle your order once you have placed it then please contact shop@myboots.co.uk and it will be subject to customer service approval.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Typically our orders arrive within 4-6 days, although due to high demand, orders may take up to 14 days to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at shop@myboots.co.uk note all returned orders must be sent via tracked delivery and details must be shared with My Boots for insurance purposes.
Returns are ONLY eligible if the products that are delivered are defective or damaged.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account. Note refunds are subject to My Boots discretion.