Terms and Conditions
These Terms and Conditions govern your use of our website and the purchase of products made available through it.
By accessing or using this website, you agree to be bound by these Terms in full.
1. Website Access
1.1 Registration is not required to browse most areas of this website. Certain sections may only be accessible to registered users.
1.2 You are responsible for maintaining the confidentiality of any login details associated with your account.
2. Use of Website
2.1 You may use this website for lawful purposes only and in accordance with these Terms.
2.2 You may print or download material for personal use only, provided it is not modified and no content is reproduced without written permission.
3. Website Availability
3.1 We take reasonable steps to ensure continuous website availability, but we cannot guarantee uninterrupted service.
3.2 We may suspend or restrict access for maintenance, updates, or technical issues without liability.
3.3 Advance notice may be provided where possible, but is not guaranteed.
4. Visitor-Provided Material
4.1 Any non-personal material submitted to this website is considered non-confidential and non-proprietary.
4.2 We may copy, disclose, distribute, or use such material for any purpose.
4.3 You must not upload or transmit any material that:
(a) infringes intellectual property rights;
(b) is unlawful, defamatory, obscene, hateful, or harmful;
(c) contains malware, viruses, or harmful code.
4.4 We will cooperate with legal authorities where required.
5. Third-Party Links
5.1 Links to external websites are provided for convenience only. We do not endorse or accept responsibility for third-party content.
5.2 If you link to our website, you must ensure that:
(a) you do not imply endorsement without written permission;
(b) you do not misrepresent your relationship with us;
(c) the linking site contains no unlawful or offensive content.
6. Disclaimer
6.1 We aim to maintain accurate and up-to-date information, but no guarantee is given as to accuracy or completeness.
6.2 All content is provided “as is” without any warranty. You use the information at your own discretion.
7. Limitation of Liability
7.1 We are not liable for any loss or damage incurred through the use of this website.
7.2 Nothing excludes liability where such exclusion is not permitted under applicable law.
8. International Fulfilment & Supply
8.1 All products purchased through this website are supplied, fulfilled, and dispatched by authorised international fulfilment partners located outside the destination country.
8.2 These fulfilment partners act as the exporter and importer of record for all shipments and are responsible for:
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export documentation,
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customs declarations,
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import VAT and duties,
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clearance procedures,
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logistics and delivery.
8.3 We act solely as a marketing and order-facilitation service.
We do not:
8.4 By placing an order, you acknowledge that your goods are shipped directly from our international fulfilment partners.
9. Shipping
9.1 Orders are processed promptly through our fulfilment network.
9.2 Delivery times vary depending on international logistics and customs procedures.
9.3 Standard delivery may take up to 30 days from the date of purchase. Tracking information may take several working days to update.
10. Cancellations, Returns & Refunds
10.1 Orders may be cancelled prior to dispatch. Once dispatched, cancellations follow the returns process.
10.2 If goods have been delivered, you must take reasonable care of them until returned.
10.3 Customers are responsible for return postage unless an error or defect has occurred.
10.4 Returns must be sent to the fulfilment partner’s designated return facility. Contact us to obtain the correct return address before returning any item.
10.5 Refunds are issued within 14 days after confirmation of returned goods or valid cancellation.
10.6 Items not eligible for return or cancellation include:
(a) personalised or custom-made goods;
(b) perishable items;
(c) sealed hygiene-sensitive goods opened after delivery;
(d) opened sealed media or software;
(e) goods inseparably mixed with others after delivery.
11. Governing Law & Jurisdiction
11.1 These Terms and Conditions are governed by the laws of the United Arab Emirates.
11.2 Any dispute arising in connection with these Terms shall fall under the exclusive jurisdiction of the courts of the United Arab Emirates.
11.3 Consumers may retain any mandatory rights provided under the consumer protection laws of their own jurisdiction. Nothing in these Terms affects those statutory rights.
12. Company Information
The website is operated by an international facilitation entity working with authorised global fulfilment partners.
For support or enquiries, please contact our customer service team via the contact details provided on the website.
