REFUND POLICY
For all refunds please email
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Please note that all returns for refund items must be sent via recorded delivery and customers need to supply proof of postage and full tracking details to receive a full refund for goods.
Exchanges/Returns:
My Boots do not offer refunds and we ONLY offer exchanges on products that are defective or are damaged.
Please contact us with your order number via email shop@myboots.co.uk and we will come back to you within 24 to 48 hours.
Returns and exchanges are down to the discretion of My Boots customer service team.
My Boots is a valued company that support their customers, please be polite to staff, any form of verbal and communicative abuse will not be tolerated and customers will be refused returns or exchanges should they be abusive in anyway. To clarify My Boots has a zero tolerance rule.
Our customer service team only operate Monday to Friday 9am to 4pm UK time.
Note our customer service team will be unavailable from 24/12/24 - 26/12/24 and then from 30/12/24 to 02/01/25.
Money Back Guarantee:
The 30 day money back guarantee offer only applies to products that have been delivered that are damaged or defective.
Money back guarantee is subject to My Boots customer service approval.