REFUND POLICY

Refund Policy

Thank you for shopping with MyBoots International.
This Refund Policy explains when refunds may be issued and how they are processed.

1. General Policy

We operate a limited refund policy due to our international fulfilment process.
Refunds are only offered in the following situations:

  • The product arrives damaged

  • The product is defective

  • The product received is incorrect

We do not offer refunds for:

  • change of mind,

  • ordering the wrong size/colour,

  • delays caused by customs, courier issues, or busy seasons,

  • or general dissatisfaction unrelated to product quality.

2. How to Request a Refund

To request a refund, please contact us at:

📩 shop@myboots.co.uk

Include:

  • your order number,

  • description of the issue,

  • and photos/videos of the defect or damage.

Our customer service team will respond within 24–48 hours (Monday–Saturday).

All refund approvals are at the discretion of the Myboots International customer service team.

3. Refund Processing

If your refund is approved:

  • Refunds will be issued to your original method of payment.

  • Refunds typically reach your bank or card issuer within 7–10 business days, depending on their processing times.

  • If a refund is delayed, please contact your bank or card issuer first, as posting times may vary.

4. Returning Items for Refund

If we request that the item be returned before the refund is issued:

  • You must return the item via recorded or tracked delivery.

  • You must provide proof of postage and full tracking details.

  • Items must be returned in their original condition unless damaged upon arrival.

  • Returns may need to be sent to our international fulfilment partner’s designated return facility.
    Do not send returns to a UK address unless specifically instructed.

Failure to follow return instructions may result in delays or inability to process the refund.

5. Exchanges Instead of Refunds

In most cases, we offer exchanges instead of refunds, provided the item is:

  • damaged,

  • defective, or

  • incorrect.

To request an exchange, contact shop@myboots.co.uk with your order number.
All exchanges are granted at our discretion.

6. Money Back Guarantee

Our 30-day money back guarantee applies only to products that are defective or damaged upon arrival.
Approval of money-back requests is at the sole discretion of our customer service team.

7. Customer Conduct Policy

Myboots International enforces a zero-tolerance policy regarding abusive behaviour.
Any form of verbal or written abuse toward staff may result in:

  • refusal of refunds,

  • refusal of exchanges,

  • or removal of service rights.

We appreciate respectful communication as we work to resolve your concerns.

8. Customer Support Hours

Our customer service hours are:

🕘 Monday to Friday
🕓 9:00 AM – 4:00 PM (UK time)

Holiday closures:

  • 23/12/25 – 26/12/25

  • 30/12/25 – 02/01/26

Requests received outside operating hours will be handled on the next business day.