SHIPPING & RETURNS

Customer Support Hours

Our customer service team operates:

🕘 Monday to Saturday
🕓 9:00 AM – 4:00 PM (UK time)

Requests submitted outside these hours will be handled on the next business day.

All orders are processed and fulfilled by our authorised international fulfilment partners. These partners handle:

  • overseas dispatch

  • export documentation

  • customs processing

  • import clearance

  • final delivery

Our fulfilment partners act as the exporter and importer of record for all shipments.
Myboots International operates solely as an order-facilitation company and does not act as the importer of record in the United Kingdom or any other country.

Order Processing & Dispatch

All orders are fully tracked.
Tracking details will be emailed once your order has been dispatched from our international fulfilment centre.

Tracking may take up to 3 business days to update depending on courier systems.

Delivery Timeframes

Estimated delivery times begin from the date your order is dispatched:

  • Standard Delivery: 4–6 days

  • During high demand, deliveries may take 6–14 business days

Please note: these timeframes are estimates based on typical international delivery windows. Actual delivery times may vary due to customs processing, courier handling, seasonal demand, or unforeseen delays.

Customs, Duties & Taxes

All import VAT, duties, and customs procedures (if applicable) are handled by our fulfilment partners or their couriers.

Customers are not usually required to pay any additional customs charges, and MyBoots International does not collect, charge, or remit UK VAT, as we do not import goods into the UK.

Incorrect Address or Delivery Issues

Please ensure you provide a complete and accurate shipping address.
We cannot guarantee redirection or replacement of orders shipped to incorrect or incomplete addresses.

✅ RETURNS & EXCHANGES POLICY 

Returns & Exchanges

We want you to be satisfied with your purchase. Because our products are fulfilled and shipped by international fulfilment partners, we operate a limited returns and exchange policy.

Refunds

We do not offer refunds.
Refunds are only considered in the rare case of:

  • a defective product

  • a damaged product upon arrival

  • receiving the wrong item

Any refund issued is at the sole discretion of the Myboots International customer service team.

Exchanges

We offer exchanges only for items that are:

  • defective

  • damaged

  • incorrect

To request an exchange, please contact us at:
📩 shop@myboots.co.uk
Include your order number and supporting details.
Our team will reply within 24–48 hours (Monday–Saturday).

All exchanges are reviewed and approved at our discretion.

Return Process

  • Returns must be pre-approved by our customer service team.

  • You must wait for instructions before returning any item.

  • Items must be returned unused and in original condition.

  • Returns may need to be sent directly to our international fulfilment partner’s designated return facility (not to a UK address).

Failure to follow return instructions may result in delays or the inability to process your exchange.

Customer Conduct Policy

Myboots International maintains a zero-tolerance policy regarding abusive behaviour.
Any form of verbal or written abuse toward staff may result in:

  • refusal of exchanges

  • refusal of service

  • account/order restrictions

We are committed to supporting our customers and we ask for the same respect in return.