Shipping policy
Effective date: 6 October 2026
Last updated: 6 October 2026
1. Delivery options
We offer tracked delivery. Available destinations, delivery services and charges are shown at checkout before you place your order.
All times below are UK time.
2. UK standard delivery
Cost: Free
Estimated delivery: 3–5 working days, including processing.
Working days are Monday to Friday, excluding bank holidays.
3. UK next-day delivery
Cost: £3.99
Orders placed before 4pm Monday to Friday or 10am Saturday are scheduled for processing that day, excluding bank holidays.
Orders placed after 4pm Monday to Thursday are scheduled for processing the following day.
Orders placed after 4pm Friday but before 10am Saturday are scheduled for processing on Saturday.
Orders placed after 10am Saturday or on Sunday are scheduled for processing on Monday, or the next processing day where Monday is a bank holiday.
Delivery is normally expected on the next working day after dispatch. Saturday delivery is not guaranteed. Orders dispatched on Friday may therefore arrive on Monday.
Orders dispatched on Saturday are normally expected to arrive on Monday. Orders processed on Monday are normally expected to arrive on Tuesday. Bank holidays may extend these estimates.
This service is available across UK postcodes. Delivery times are estimates rather than a guaranteed appointment.
4. United States and Canada
Standard delivery: Free
Estimated transit time: 5–7 working days after dispatch.
Please allow an additional two working days for processing. The estimated overall timeframe is therefore approximately 7–9 working days.
Weekends and applicable bank or public holidays are excluded. Customs clearance may cause additional delays.
5. Other destinations
Delivery to other countries is available only where offered at checkout.
Applicable delivery charges and estimated timeframes will be provided before you complete your purchase. The US and Canadian delivery estimates do not automatically apply to other destinations.
6. Tracking your order
Once your order has been dispatched, we will send you a dispatch confirmation with tracking information.
Tracking updates may not appear immediately after a label is created. Please use the tracking link to follow your parcel’s progress.
If your order has not arrived within the estimated timeframe, email shop@myboots.co.uk with your order number so we can investigate.
7. International duties and taxes
Any duties or taxes collected by us will be shown or included in the checkout total.
Where additional import charges are payable by the recipient, these must be explained before purchase. Please contact us if you are unsure about the arrangements for your destination.
International exchanges may be treated differently from the original shipment. We will explain any applicable delivery charges, taxes and customs arrangements before arranging a replacement.
8. Delivery addresses and order changes
Please check your delivery address carefully before placing your order.
We begin processing orders quickly, so changes to an address or order may not be possible once processing has started. Contact us immediately if you notice an error.
If an incorrect or incomplete address results in a returned parcel or additional delivery costs, we will explain the available options and any reasonable additional charge before arranging redelivery.
Fast processing does not remove your statutory cancellation rights.
9. Delayed, missing or damaged deliveries
If your parcel is delayed, appears lost, arrives damaged or contains an incorrect item, contact us at shop@myboots.co.uk.
Please include your order number and, where relevant, photographs to help us investigate. Photographs are helpful but are not a condition of exercising your statutory rights.
We will work with our fulfilment provider and delivery partners to resolve the issue. We remain responsible for meeting our legal obligations and providing any remedy required by law.
Delivery estimates do not limit your statutory rights.
10. Returns and exchanges
Please see our Returns and Refund Policy for return instructions, charges, refunds and exchanges.
Do not send products to our registered office. Contact us first for the appropriate return instructions and address.
11. Contact us
Email: shop@myboots.co.uk
Customer-service hours are 9am–5pm, Monday to Saturday, UK time. We aim to respond within 48 hours.
MyBoots is a trading name of United Global Capital Ltd, company number 10869478.
Registered office:
Lime Tree Work Shop
11 Lime Tree Walk
Sevenoaks
Kent
TN13 1YH
United Kingdom