CONTACT US
Commonly Asked Questions:
- Question? Tracking number not received?
- Answer: Allow up to 48 hours for your tracking number to be sent to you via email. Note orders are not fulfilled on weekends, if an order is placed on Saturday or Sunday it will be fulfilled on Monday.
- Question? Where is my order?
- Answer: Please use your tracking to locate where your order is as this is 100% accurate to its current location. Your tracking number is emailed to you separately after your order has been placed.
- Question? How long does delivery take?
- Answer: Our delivery times are from 4-6 days, although orders can take up to 14 days to arrive due to high demand.
If you have any questions that have not been answered above then please email us at shop@myboots.co.uk. We will respond to you within 24-48 hours.
You can also contact us through our Instagram as our inbox is monitored, although all customer service queries regarding ongoing orders should be addressed via email.
Please note that our customer service team operate from Monday to Friday 9am to 4pm.
Note our customer service team will be unavailable from 24/12/24 - 26/12/24 and then from 30/12/24 to 02/01/25.