Contact Us

How can we help?

For questions about your order, delivery, returns or exchanges, email shop@myboots.co.uk.

Please include your order number, if you have one, and a brief description of your enquiry. If an item arrives damaged or incorrect, photographs can help us resolve the issue.

Customer-service hours

Monday to Saturday, 9am–5pm, UK time.

We aim to respond within 48 hours.

Looking for a quick answer?

Our FAQs cover sizing, ordering, delivery and returns.

For delivery options and estimated timeframes, see our Shipping Policy.

To arrange a return or exchange, please contact us before sending anything back and follow our Returns and Refund Policy.

Tracking your order

Your tracking details are emailed once your order has been dispatched. Tracking updates may not appear immediately.

If you cannot find your dispatch email, check your spam or junk folder. If your order is overdue or you need help with tracking, email us with your order number.