SHIPPING & RETURNS

Shipping Information

All orders are fully tracked. You will receive your tracking once dispatched. 

Estimated shipping time begins from the day your order is dispatched.

Typically order arrive within 4-6 days, although due to high demand some orders may take 6-14 business days to be delivered.

Tracking can sometimes take up to 3 days to update.

Exchanges/Returns:

My Boots do not offer refunds and we ONLY offer exchanges on products that are defective or are damaged.

Please contact us with your order number via email shop@myboots.co.uk and we will come back to you within 24 to 48 hours.

Returns and exchanges are down to the discretion of My Boots customer service team. 

My Boots is a valued company that support their customers, please be polite to staff, any form of verbal and communicative abuse will not be tolerated and customers will be refused returns or exchanges should they be abusive in anyway. To clarify My Boots has a zero tolerance rule. 

Our customer service team only operate Monday to Friday 9am to 4pm UK time.